MoodBud Support

How do I log my mood?

Simply tap on any of the 5 emoji faces on the home screen (happy, calm, sad, anxious, or angry). Optionally add a note (up to 300 characters) to capture more context about your mood.

What happens to my Mood Buddy?

Your Mood Buddy evolves based on your mood patterns and logging consistency. Keep logging daily to unlock new forms! There are 16 unique forms to discover - 5 available in the free version, and all 16 with Premium.

How do streaks work?

Log your mood at least once per day to maintain your streak. You'll earn milestone rewards at 3, 7, 14, 30, 60, and 100 days. Premium users get unlimited streak freezes to protect their streak on busy days.

What's included in Premium?

Premium subscription includes:

• All 16 buddy forms (vs 5 free forms)
• Advanced insights and analytics
• Unlimited streak freezes (vs 1/week free)
• 50+ premium accessories
• Up to 100 friends (vs 25 free)
• XP boost multiplier
• Cloud sync across devices

How do I cancel my subscription?

iOS: Settings → [Your Name] → Subscriptions → MoodBud → Cancel Subscription

Android: Google Play Store → Menu → Subscriptions → MoodBud → Cancel Subscription

Your subscription remains active until the end of your current billing period.

Can I get a refund?

Refund requests are processed by Apple or Google, not directly by us.

• iOS: Go to Settings → [Your Name] → Media & Purchases → Purchase History, find your purchase, and tap "Report a Problem"
• Android: Visit Google Play refund page

How do I export my data?

Go to Settings → Data & Privacy → Export Data. Your mood logs will be provided in JSON format for easy backup or analysis.

How do I delete my account?

Go to Settings → Data & Privacy → Delete Account. This will permanently delete all your data and cannot be undone. Please note that deleted data may remain in backups for up to 30 days.

Is my mood data private?

Yes! Your mood logs are private and encrypted. We do not share your personal mood data with third parties. Read our full Privacy Policy for details.

Can I use MoodBud offline?

Yes! MoodBud works offline. Your mood logs are stored locally on your device. If you have Premium with cloud sync enabled, your data will sync when you're back online.

How do I enable push notifications?

iOS: Settings → Notifications → MoodBud → Allow Notifications

Android: Settings → Apps → MoodBud → Notifications → Enable

You can also customize notification times within the MoodBud app settings.

The app isn't working correctly. What should I do?

Try these troubleshooting steps:

1. Close and reopen the app
2. Restart your device
3. Check for app updates in the App Store/Play Store
4. If the issue persists, contact us at hello@aeygroup.co with details about the problem